One takeaway from the NADA Show? Improve the customer experience

LAS VEGAS — I ended nearly every conversation I had at this year's NADA Show with one question: What trends are coming for auto retail that no one is paying attention to?

Some predictions and insights from the vendors I spoke with:

• Cyberattacks will become more prevalent, and more costly.

• The retail industry must get better at unlocking the value of data.

• Consumers increasingly will connect directly with dealerships through Google and Facebook, rather than use those channels to go to a dealership's website.

But what I heard repeatedly was the need for dealerships to offer a personalized car-buying experience.

Over and over, people told me a customized and omnichannel experience is going to be the way dealers keep up with the Amazons and the Apples and the Carvanas of the world. And, generally, the perception is that dealerships continue to be slower to adapt.

Vendors displayed technology they say can allow sales and serv…

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DeSoto’s high-powered Adventurer debuts in 1956

Chrysler introduced the DeSoto Adventurer, a high-powered, two-door hardtop similar to the Chrysler 300, on Feb. 18, 1956.

DeSoto was born in 1928 to slot above Plymouth and eventually targeted the growing middle of the postwar American car market, competing with Oldsmobile, Mercury, Hudson, Willys and Studebaker.

The Adventurer name debuted as a four seat, high-performance sports coupe concept car — designed by Ghia — in 1954.

The Adventurer — available initially in a combination of gold with black or white paint — packed a high-output 341-cubic-inch Hemi V-8 engine with 320 hp, a dual exhaust and custom trim. Standard appointments on the limited-run car included dual outside side mirrors, gold wheel covers, a radio, an electric clock, a padded instrument panel, windshield washers, dual rear-mounted radio antennae, full instrumentation and a heavy-duty suspension.

The vehicle rode on a 126-inch wheelbase and was 220.…

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Porsche confirms Taycan electric car catches fire in Fla.

Editor's note: An earlier version of this story misspelled the name of Porsche's spokesman.

A Porsche Taycan electric car caught fire in a Florida garage Sunday, damaging the building's structure and exposing parts of the vehicle's frame, according to reports.

Calvin Kim, a Porsche spokesman, told Automotive News the automaker was made aware of the incident on Feb. 16. One of its Taycan electric cars was parked overnight at a residential address, he said.

"We are investigating, and we remain ready to assist if called upon," Kim said. "We are relieved to hear that no one was harmed in this incident and that it's too early to speculate on the cause until the investigation has concluded."

Online news site Electrek and Bloomberg also reported on the fire.

The Porsche Taycan is the brand's first battery-electric production vehicle, with an 800-volt system instead of the usual 400 volts for electric cars.

Porsche, the high-perfor…

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2020 Bentley Flying Spur: A great dance partner in opulent disguise

The Bentley Flying Spur, redesigned for the 2020 model year, is the British ultraluxury brand's newest challenger to Maybach and AMG versions of the Mercedes-Benz S-class sedan. The 12-cylinder Bentley has a maximum output of 626 hp. It can accelerate from 0 to 60 mph in 3.7 seconds and boasts a top speed of just more than 200 mph. Bentley claims it's the world's fastest sedan. Here's a roundup of snippets of Flying Spur reviews from the automotive media.

"The Flying Spur is fairly large, at over 17 feet in length, but the rear-wheel steering — a first for Bentley and one feature that is unique to the Spur — helps out massively when negotiating the incredibly cramped and twisty roads of [a tiny European] principality. With the rear wheels countersteering at slow speed, the car actually feels no longer than the Continental GT, effectively hiding the bulk of the Flying Spur. Once out in the mountains, the rear-wheel steering makes hairpins a breeze. It seems ironic: Th…

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Jaguar Land Rover’s UK output at risk from coronavirus-hit supplies

COVENTRY, England -- Jaguar Land Rover has flown Chinese parts in suitcases to Britain to maintain production and could run out after two weeks as the impact of the coronavirus outbreak hits firms across countries and industries.

Britain's biggest carmaker operates three car factories in its home market that build nearly 400,000 vehicles a year.

"We are safe for this week and we are safe for next week. In the third week we have parts missing," CEO Ralf Speth told reporters on Tuesday at the official opening of the National Automotive Innovation Centre in Coventry, central England.

"We have flown parts in suitcases from China to the U.K.," he said.

Production at JLR's Chinese factory would recommence on Feb. 24 and was "safe for the first week," Speth said.

The new coronavirus has killed some 1,900 people in China and infected around 72,000, confining millions to their homes, disrupting businesses and delaying reopening of factories after th…

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Subaru lands naming rights for Philly’s MLS stadium

Subaru of America, in a marketing move that goes beyond brand hallmarks of love, the outdoors and dogs, has acquired the naming rights of a professional sports stadium.

Starting with the 2020 Major League Soccer season, the Philadelphia Union will play at Subaru Park. It marks the first stadium-naming-rights deal for the Japanese automaker globally.

The team has played at the 18,500-seat stadium in the Philadelphia suburb of Chester, Pa., since 2010.

Financial terms for the deal were not disclosed, but Subaru said it is for seven years. Subaru replaces Talen Energy as the stadium's naming sponsor.

Subaru's U.S. headquarters are in nearby Camden, N.J., and has been based in the Philadelphia area since it was founded in 1968. It moved to its current headquarters in 2018.

Subaru joins a handful of automakers with stadium naming rights in MLS. This includes Audi Field, home of the D.C. United, and Toyota Stadium, home of FC Dallas. Two primaril…

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Tesla in talks to use CATL’s cobalt-free batteries in China-made cars, report says

BEIJING -- Tesla Inc. is in advanced talks to use batteries from Contemporary Amperex Technology Co. that contain no cobalt -- one of the most expensive metals in electric vehicle batteries -- in cars made at its China plant, people familiar with the matter said.

Adoption would mark the first time for the U.S. automaker to include so-called lithium iron phosphate, or LFP, batteries in its lineup, as it seeks to lower production costs amid faltering overall EV sales in China.

Tesla has been talking to the Chinese manufacturer for more than a year to supply LFP batteries that will be cheaper than its existing batteries by a "double-digit percent," said a person directly involved in the matter, who was not authorized to speak with media and declined to be identified.

Tesla Inc and CATL declined to comment.

EV manufacturers usually use nickel cobalt aluminum or nickel manganese cobalt batteries on passenger vehicles becau…

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Barra: GM and dealers work better together

LAS VEGAS -- The success of General Motors and its dealers depends on them working together, GM CEO Mary Barra told dealers Monday. So GM is focused on getting dealers -- large and small-- ready for the future.

"It's very important as we work at putting the customer at the center that we partner with our dealers because you're the person has that relationship with that customer every day," Barra told dealers at her first NADA Show. "Customers are also increasing their expectations of what brands mean and what service means. So as we partner together, I know we can navigate the landscape in front of us and come out in a leadership position."

GM's sales are strong in rural and suburban areas largely because of the dealers there, said Barra. Brian Sweeney, who previously led Chevrolet, took on the newly created role of vice president of dealer operations and innovation in November. He will lead retail innovation and work with Chevrolet, Buick and GMC dealers to im…

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Incoming NADA chairman: ‘dealers thrive on disruption’

LAS VEGAS — National Automobile Dealers Association Chairman Rhett Ricart used his introductory address at the 2020 NADA Show to reassure dealers that they'll "be just fine" as new technology and services transform the automotive industry.

"We'll meet disruption at the door and no matter what the name is, we'll answer it," he said in an impassioned 15-minute speech.

"Dealers thrive on disruption...There's something to be said of auto dealers that went through wars, recessions, depressions, oil embargoes, global economic meltdowns, OEM bankruptcies, and are still upright, standing tall, and stronger than ever."

Ricart, 63, is CEO of Ricart Automotive Group, which sells seven brands at seven stores in Columbus, Ohio.

He said Monday his top priority as chairman is to improve dealer profitability. Ricart previously told Automotive News that the group's top challenges this year include working with manufacturers to keep vehicles affordable and to ensur…

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Don’t panic over EVs, AVs, top Honda exec tells AIADA

LAS VEGAS — Electric cars and autonomous vehicles are coming to the U.S. and have great potential to disrupt the automotive status quo, but there's still time for automakers and retailers to embrace the change and incorporate it into their business models, Henio Arcangeli Jr., senior vice president at American Honda Motor Co., told a dealer meeting.

"My advice to you is don't panic," Arcangeli told dealers at a Monday luncheon for the American International Automobile Dealers Association, which is celebrating its 50th anniversary. "Instead, think about what you can do to take a larger share of the business that's out there."

The Honda executive was talking specifically about dealer fears that electrification can hurt profitability since EVs generally need less service than gasoline-powered vehicles. For example, EVs don't need oil changes or tune-ups, and their service schedule is more focused on tires, brakes and software.

"There is a real opportunity h…

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Chevy, Buick-GMC itemize dealer pain points, share plans to tackle them

LAS VEGAS-- General Motors is listening.

That was Chevrolet and Buick-GMC dealers' takeaway at the franchise meeting Monday.

Executives went through a list of dealer pain points with strategies to address them, said Mike Bowsher, chairman of the Chevrolet National Dealer Council and owner of Carl Black Automotive Group in Kennesaw, Ga.

Some of those pain points were incentive complexity, dealer profitability and parts and service issues and better floorplan credits.

"They have absolutely listened, and they are coming out with solutions and go to markets to combat all of this going forward," said Bowsher.

Improving brand value and dealership profitability are major initiatives for this year, said Steve Hill, GM's vice president of U.S. sales, service and marketing. Despite pickup competition from Ford and Ram, Chevy and Buick-GMC aim to win in pickup sales, Bowsher said. And one way GM aims to boost dealership profitability is by introducing…

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