On March 11, an employee of Roy O'Brien Ford in St. Clair Shores, Mich., visited his pregnant sister. Three days later, she went into labor and developed a fever.
When the employee phoned the dealership to say his sister was awaiting the results of a COVID-19 test and he had potentially been exposed, leadership acted quickly.
"Our general manager — who happens to be my brother — and I sat down and talked about our plan of attack," said dealership Chairman Mark O'Brien. The employee, who had worked at the store for several days before his sister developed symptoms, was told to quarantine at home for two weeks. On March 17, O'Brien and his brother decided to split shifts across the dealership.
Sales staff divided into two teams that would work every other week while technicians halved the day; morning shift clocked in at 7:30 a.m., leaving at 12:30 p.m., while a second team of technicians worked from 1 to 6 p.m. During the break b…