Right after the coronavirus pandemic shut down physical auctions throughout the U.S., Kia of Des Moines in Iowa bought a wholesale vehicle online.
The vehicle had a good condition rating, but the accompanying images did not quite tell its whole story, said General Manager Jason Clary.
"The little dent or scratch was just perfectly in the body line, and so instead of a $150 fix, that's an almost-$500 fix," Clary said. "And that's something that a used-car manager's going to catch at the auction, much easier than online."
Clary is among the dealers who would prefer that physical auctions come back sooner than later. Some already have, according to the National Auto Auction Association. But for the most part, auctions have switched to all-digital formats amid social-distancing measures, and all signs point to them staying mostly digital for the foreseeable future.
That means that condition reports, and the images supporting them, are more important t…