Over the past few years, suppliers have been introducing artificial intelligence and automation into their supply chains at a leisurely pace.
But the disruption of the COVID-19 pandemic is exposing shortfalls in the global supply chain, and that could speed up the use of AI technologies, Jonathan Wright, global head of cognitive process re-engineering at IBM, said.
With the global industry in lockdown mode, suppliers are being forced to reevaluate their organizations. Wright believes computer intelligence will become more attractive as the industry grid comes back to life.
"The crisis was worsened by cracks in the global supply chain — cracks that we've been working around," said Wright, who recently published an IBM Institute for Business Value report on COVID-19 and shattered supply chains.
The shutdown will lead to more supply base consolidation, with some suppliers gaining more market share, Wright predicts. An …