DETROIT — Before the coronavirus outbreak hit the U.S. in March, General Motors' North American team had four major initiatives for the year: grow retail share, prepare for an electric vehicle future, improve dealer relations and enhance the customer experience.
The crisis led to plunging sales, significant financial losses and a nearly two-month production shutdown. Despite the business strain, GM has barely adjusted its to-do list, said Barry Engle, GM's president of North America.
"The fact that we were able to accelerate our progress in each of these four areas was a reinforcement that we were on the right track," Engle said. "If we concluded that we needed a whole new set of priorities, it would have thrown into question, do we really have the right long-term strategies in the first place? But if anything, it just reaffirmed we're on the right track."
Engle, 56, spoke last month with Staff Reporter Hannah Lutz about the comp…