Computer vision is here, and it promises to improve dozens of processes in auto dealerships. Computer vision, also known as visual AI, is a type of artificial intelligence that leverages security cameras to turn them into intelligent eyes that can recognize patterns and processes for the purpose of improvement.
The way to think about this type of AI is to imagine hiring a dozen assistants for your employees to walk the showroom, the lot, the service drive and the shop. These assistants are trained to ensure customers are greeted in a timely manner, look for process bottlenecks, alert employees when problems arise and assist with manual data entry. They are not designed to replace employees; instead, they help employees do their jobs better.
An example of a process AI can improve is vehicle exchange — sourcing and acquiring vehicles from service customers. Many dealerships have one or more vehicle exchange specialists whose job is to ask custo…