Are dealership service departments coming down from the high of a busy spring and early summer? Recent data from the Cox Automotive Dealer Sentiment Index show a dip in how the current level of fixed ops business is viewed by those in the stores.
The third-quarter survey shows dealers scored their service business a 67 (out of 100), down from 74 last quarter. And while dealerships in the Northeast and South reflect a slightly better level of fixed ops business (both gave it a 71), the Midwest and West regions were both down in the low 60s.
To be sure, this is not to say dealers have a negative view of fixed ops at the moment. For perspective, Cox says a score over 50 "indicates more dealers view conditions as strong or positive rather than weak or negative." But this quarter's numbers do show a bit less enthusiasm.
Rick Wegley, an instructor with NCM Associates in Kansas City, said many dealership service departments are struggling.
The shortage o…