Electric vehicle owners report more problems with new technology than owners of gasoline vehicles, according to a J.D. Power study issued Thursday.
The findings come as automakers launch an assortment of high-tech features on new EVs.
Battery-electric vehicle owners reported 4.2 more problems per 100 vehicles than owners of internal combustion vehicles that — besides powertrain — contain the same technology, according to J.D. Power's 2023 U.S. Tech Experience Index Study.
Interior gesture control proved problematic. EV owners reported 18.4 more problems per 100 vehicles, said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power. The function lets drivers use hand gestures to control vehicle features. For example, drivers can increase radio volume by turning their fingers clockwise or lower it by turning them counterclockwise.
Advanced technologies are more difficult for consumers to use, no matter the vehic…