Faulkner Subaru Harrisburg's boost committee is an extension of the company's open-door policy where all ideas are welcome.
"We use it to boost anything from profits to inclusion and diversity to brainstorming to come up with new ideas," said Doug Jones, general manager of the Pennsylvania dealership.
Committee members meet monthly — two each from every department including sales, parts, finance, management and business development. Membership rotates among employees at the dealership, which is one of 30 locations owned by the Faulkner Organization.
Store leaders launched the committee in 2020 after recognizing that the best ideas come from frontline employees, Jones said, who often know their department's workflow best.
The boost committee has solved both small issues, such as car wash wait times, and larger challenges, such as dealership parking problems, Jones said. The ideas generated by the committee have saved work time, improved customer…