Joe McCue describes Pencilwrench as a point-and-click solution that's integrated into an automotive technician's desktop dashboard. The system prompts users to answer a series of questions to quickly generate a thorough report, identifying the problem and remedy.
The software is customized — Pencilwrench has 26 brand-specific solutions — to include particular vehicle features and the necessary information required by different manufacturers to get paid for warranty work. Technicians are encouraged to suggest improvements, which Pencilwrench can often make within a few hours for dealers to download.
The basic six-step process includes menus to identify and select the:
Affected component Diagnostics performed General problem Specific failure(s) Repairs made Final verification of repairs.As the user checks the appropriate boxes on the left side of the screen, the service story begins to generate on the right. In some cases, technicians are asked to ente…