Here are highlights from the latest episodes of ‘Daily Drive’, Automotive News‘ weekday podcast, July 7-12, hosted by Jamie Butters with Kellen Walker.
“Business is OK. It can always be better. … I like to say it’ll be better if you come and buy a car.” — Gregory Jackson, CEO of Prestige Automotive Group, which has Cadillac and Mercedes-Benz dealerships in the Detroit area
“There are many descriptions, but it’s basically a chatbot on steroids.” — Mark Hollmer, Automotive News retail technology reporter, on ChatGPT, the artificial intelligence technology that dealerships are starting to use
“Lordstown basically makes the case that Foxconn entered this agreement without any actual intentions of making good on its promises.” — Molly Boigon, Automotive News technology and innovation reporter, on the dispute between Lordstown Motors and contract manufacturer Foxconn
“That means the customer is aware that you value them as a customer and that you value their time and that carries over to how you treat them.” — Fran O’Hagan, CEO of market researcher Pied Piper, on enhancing loyalty with frictionless service-call processes
— Listen to these and other shows at autonews.com/dailydrive.