Portfolio acquires competitor in latest consolidation of F&I product industry

F&I product and reinsurance provider Portfolio Holdings has agreed to acquire competitor National Automotive Experts/NWAN. Combined, the company will rank among the top 10 largest F&I product providers in the nation, executives said.

The acquisition continues an ongoing trend of F&I product company consolidation. Portfolio CEO Brent Griggs said the company has watched an uptick in mergers and acquisitions in the F&I product space over the past five years and noted some of the pressures from the competitive environment drove the need to acquire another company.

"We see consolidation happening in a much more rapid fashion than it has in the past," Griggs said. "It's just inevitable because there are100-plus F&I administrators out there, many of them very small. And it's just a very efficient way of delivering this product to dealer customers."

Griggs cited significant acquisition activity in the past few months…

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$4M settlement for robocall violation against subprime auto lender ‘too small’

A federal judge in Pennsylvania, saying the amount would shortchange impacted consumers, has refused to approve a proposed $4 million settlement in a class action that alleges subprime auto lender Flagship Credit Acceptance violated the Telephone Consumer Protection Act.

U.S. District Judge Michael Baylson rejected the settlement in part because one-third of the money would have gone to attorney fees while each qualifying member of the class — those from the more than 300,000 who submitted claims in a timely manner — would have received $35.30, far below the $500-per-call penalty set by the anti-telemarketing law. "The parties have not documented or explained why $4 million is feasible but a higher number is not," the judge wrote in his ruling last month.

If the plaintiffs were to win at trial, Flagship would be on the hook for nearly $164 million if each class member had received only one illegal robocall and triple that amount if the plaintiffs proved the le…

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F&I provider AUL focused on automation, customer service in 2020

AUL Corp., one of the nation's leading finance and insurance product providers, plans to grow market share this year by automating processes to relieve underwriting tasks from employees and bolstering its customer service efforts. Both changes reflect a growing trend of F&I companies to undertake consumer-facing initiatives. Jose Fleites, COO and CIO of AUL Corp., headquartered in Napa, Calif., said customers want to engage directly with the F&I companies that underwrite the products protecting their vehicles. The company, he said, is pivoting to meet that demand by investing in its call centers and considering texting and chatbox services. AUL envisions a scenario in which customers experiencing an issue — for instance, breaking down on the side of the road at midnight — would be able to reach the product provider to find out if the F&I product they purchased in the dealership will cover the repair expenses.

"Customers are playing more of an …

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After reversal, some confusion remains on Military Lending Act guidance

The Department of Defense reversed its guidance on the Military Lending Act last month, removing a complex process that had been a barrier for automotive dealers to sell guaranteed asset protection, or GAP, to military members and covered relatives. Yet some confusion remains as the auto finance industry catches up with the latest interpretation.

Uncertainty over how to sell F&I products without running afoul of the law had previously blocked military members from buying GAP from dealerships, which could save them from owing thousands of dollars if their vehicle is totaled. Some auto lenders refused to work with the military in the years following the Defense Department's interpretation, and according to F&I managers and trainers, many still haven't caught up with the program.

F&I managers should stay on top of which lenders are now ready to fund GAP contracts, finance experts say, and be cognizant that while the Pentagon's view on…

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Mexico plants at risk as coronavirus hits Chinese suppliers

MEXICO CITY -- Some of Mexico's auto factories may have to suspend production in the coming weeks as the coronavirus disrupts shipments of key parts from China, according to local officials, in what would be another blow to the stagnant Mexican economy.

Manuel Gonzalez, economic development minister of Aguascalientes, one of a dozen Mexican states that have car factories, said some manufacturers had already told him they were running low on parts.

"I've been in contact with some important companies: They tell me that they have inventory through the second or third week of March," Gonzalez told Reuters. "If that supply is not normalized, we will probably see firms suspending production."

The fast-spreading coronavirus outbreak has rippled through the global economy and upended supply chains. More than 119,100 people have been infected by disease and 4,298 have died, the vast majority in China, according to a Reuters tally.

If Mexican automakers wer…

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Honda resumes limited output at plant in virus-hit Wuhan

TOKYO -- Honda Motor Co. on Wednesday said that limited operations had resumed at its production site in Wuhan, the epicenter of China's coronavirus outbreak where some workers returned to their jobs after a month-long shut down of offices, schools and factories.

The Japanese automaker said that it would gradually resume vehicle production at the plant, which produces popular models including the CR-V crossover for the world's biggest auto market.

Earlier in the day, government authorities in Wuhan, a major manufacturing center in the country, lifted restrictions on a limited number of key industries in the city, allowing some people to return to work.

Rival Nissan Motor Co., which also operates a vehicle manufacturing plant in Hubei province, plans to partially resume production at the site along with another plant in Zhengzhou, Henan province, sometime this week, a company spokeswoman in China told Reuters.

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U.S. senators press Japan over ex-Nissan director’s detention

DETROIT -- Three U.S. senators pressed Japan's government to assure a fair trial for Greg Kelly, an American citizen and former Nissan director, who is being held for alleged financial crimes, saying his case highlights issues that could put the countries' relationship at risk.

In a commentary published by Real Clear Politics, Sens. Roger Wicker of Mississippi and Lamar Alexander and Marsha Blackburn from Tennessee criticized the treatment by Japanese authorities of the former Nissan executive, who was temporarily jailed in solitary confinement and has been unable to leave the country while awaiting trial.

"His predicament is a cautionary tale for Americans thinking about working in Japan, raising serious questions about whether non-Japanese executives can comfortably work in Japan under its legal system," the three Republicans wrote Tuesday. "If Americans and other non-Japanese executives question their ability to be treated fairly in Japan, then that most imp…

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FCA, Italy’s top dealer enact temporary closures under virus pressure

Fiat Chrysler Automobiles said Wednesday it will start implementing temporary closures at some of its Italian plants, and Italy's largest dealer group said it will shut its doors until April 3 to help combat Europe's worst outbreak of the coronavirus.

A FCA spokesman said affected plants were in Pomigliano d'Arco, Melfi, Atessa and Cassino. Each factory will be halted for two or three days between Wednesday and Saturday. Production is scheduled to restart on Monday.

FCA's move affects plants that account for 600,000 units a year and 4 percent of European vehicle production, Evercore ISI estimates.

FCA said in a statement it was taking additional steps to minimize the risk of spreading the virus among employees, including intensive sanitization of all work and rest areas, to support the government's directives to curb the spread of the infectious disease.

"As a result of taking these actions the company will, where necessary, make temporary closur…

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Infiniti taps Colleran as new global chief

TOKYO – Mike Colleran has been appointed the new global head of the struggling Infiniti premium brand as part of a personnel shuffle at parent company Nissan Motor Co. 

Colleran, currently deputy chairman of Infiniti’s management committee, will become chairman starting April 1 and be promoted to corporate vice president at Nissan, the company said on Wednesday.

He will report to Nissan Chief Quality Officer Christian Vandenhende, who had filled in as Infiniti chairman following the departure of previous Infiniti President Christian Meunier in May to become global president of the Jeep brand. Meunier’s resignation came just four months after the departure of his predecessor, Roland Krueger, deepening a leadership crisis at the brand.

A former captain in the U.S. Marines, Colleran steps into Infiniti at a delicate time.

The brand is moving its head office back to Japan from Hong Kong this year and is battling slumping sales. Infiniti sale…

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DMS providers woo dealers

If digital retailing and improving the customer experience were the talk of the NADA Show last month, then dealership management systems were a close second.

DealerSocket and Auto/Mate had separate booths on the show floor, but the distance didn't prevent the companies from sharing their joint story days after DealerSocket — a dealership technology company — finalized its purchase of Auto/Mate.

The March Retail Technology page, in this week's Automotive News, provides more details about how the combined company is working to link Auto/Mate's franchised DMS with the rest of DealerSocket's software tools to offer dealerships what the company calls a seamless, full-platform solution.

"When the acquisition was announced, my phone basically blows up from all the dealers calling me with, 'Congratulations, this is really the right company that you should be with. But are they going to change it?' " Auto/Mate CEO Mike Esposito told my colleagues and me during an…

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TrueCar names Mike Darrow CEO, president

TrueCar has named Mike Darrow president and CEO, making permanent the role he'd filled on an interim basis since last May.

Darrow, 62, will lead the Santa Monica, Calif., vehicle listings site and steer several new initiatives developed under his tenure, including new shopping tools and a rebranding campaign that launched this year. He also will have a seat on the company's board.

"I'm extremely humbled and honored at the opportunity to lead this talented group of TrueCar employees," Darrow said Tuesday in a statement. "I'm so proud of the way the company united to launch our new brand and consumer experience earlier this year, which was no small feat. I look forward to working with the team as we continue to innovate and deliver a modern and world-class car-buying experience that appeals to consumers and dealers alike."

Darrow was appointed interim president and CEO in May 2019, following the retirement of then-CEO Chip Perry. Pr…

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Biden bets the auto bailout will help him win Michigan

DETROIT -- "Osama bin Laden is dead and General Motors is alive."

Former Vice President Joe Biden and his supporters aren't using this bumper sticker slogan from the 2012 re-election of Barack Obama going into Tuesday's presidential primary in Michigan.

But it's the foundation of their appeal to Democratic voters — that Biden is a relationships guy with a long history of backing Detroit when it mattered most.

"In 2009, when GM and Chrysler were on the verge of bankruptcy, it was Barack Obama and Joe Biden who believed in us," Detroit Mayor Mike Duggan said Monday night at a rally with Biden at Detroit's Renaissance High School.

Biden didn't say the words — "I bailed Detroit out" — but he didn't have to.

His allies in the Democratic Party establishment were happy to oblige, drawing on the playbook Democrats have used for the past five cycles by touting the Obama-Biden administration's use of billions in taxpayer dollars to bail out General M…

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