For the most part, shoppers coming to Dulles Motorcars accept that the vehicle they're trading in is worth a lot less now than it was just a few weeks ago.
"It's not like they don't have a spouse [working] in the basement of their house," said Jeremy Lustman, the Leesburg, Va., group's vice president of operations, alluding to the state and local orders keeping most Americans at home during the coronavirus pandemic. "I mean, they understand what's happening."
The pandemic that has brought the U.S. economy to a near halt has also made for an abrupt turnaround in the used-vehicle business, a part of auto retailing that franchised dealers have increasingly relied on in recent years. Retail used-vehicle sales and wholesale auction volumes have plunged. Vehicle values are down significantly in the span of just a few weeks. It's left dealers wrestling with how to handle trade-ins and at what volumes to stock their lots in the coming weeks.