DAILY DRIVE PODCAST: May 8, 2020 | JM&A’s Forrest Heathcott: Dealers hitting the accelerator on virtual world

Join Automotive News Publisher Jason Stein for a daily podcast series about the coronavirus crisis. He’ll speak with industry experts, insiders and Automotive News reporters about how the virus is impacting and reshaping the automotive industry.

The president of JM&A Group opens up about giving dealers free access to the company's virtual finance and insurance training process playbook; the ''awkward blessing in disguise'' that has emerged from the crisis.

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How Data Drives the Customer Experience

Processes at a traditional dealership aren’t necessarily geared toward providing exceptional customer experiences. Yet, companies like Amazon and Apple have proven that a great experience is what keeps customers coming back and recommending you to friends and family.

So, what’s the most effective way to deliver a better experience? Get to know your customers better.

The more data you have on your customers, the easier it is to tailor conversations and strategies to meet their individual needs. That makes them feel more seen, heard and valued. And that makes them happier.

In this free guide, you’ll learn how the most successful dealers:

•    Leverage flexible CRM technology to aggregate, view and analyze all customer data in one place •    Gain a 360-degree view of each buyer •    Enable consumer behavior tracking for better follow-up •    Create compelling website experiences integrat…

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Tenneco Q1 revenue, profits slump on COVID-19 impact

Tenneco Inc.'s revenue slumped and the company swung to an adjusted net loss in the first quarter as automakers suspended production because of the coronavirus pandemic, the supplier said Friday.

The maker of ride control and emissions systems said first-quarter revenue fell 14 percent to $3.84 billion. The company estimates the COVID-19 crisis affected value-add revenue by $340 million.

Tenneco's first-quarter net loss widened to $839 million from a loss of $117 million last year. The net loss included noncash impairments of $854 million.

Its adjusted net loss was $26 million, compared with income of $42 million in the year-earlier period. Adjusted earnings before interest, taxes, depreciation and amortization dropped 27 percent to $239 million.

Shares of Tenneco were up 15.7 percent to $5.24 in midday trading Friday . Tenneco joins several other major suppliers, including Aptiv, Adient, BorgWarner and Magna, in reporting quarterly earn…

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Auto consumers prefer remote sales, survey finds

New approaches to selling autos forced by the coronavirus crisis will play right into the desires of consumers, a study by KPMG has found.

Seventy-five percent of consumers would prefer to handle their purchase, trade-in, financing and delivery remotely, according to a survey of 2,500 U.S. consumers in the week beginning April 8. Nearly half said they'd prefer to take a test drive without having to enter a dealership.

"The whole online experience, we think people are going to be pushing for that," Gary Silberg, KPMG's auto chief for the Americas, told Automotive News.

The study says remote sales and deliveries have kept U.S. sales from a total collapse during the COVID-19 pandemic and are the future of auto retailing. Dealers have weeks, not months, to get their systems ready for e-commerce capabilities, the management consulting firm says.

Twenty-five percent of those surveyed said they were considering purchasing a vehicle within three months pr…

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Japan, citing security concerns, tightens rules on foreign stakes in key companies

TOKYO -- Japan announced on Friday a list of companies subject to tighter foreign ownership rules including Toyota Motor Corp. and Sony Corp., as the United States and Europe step up scrutiny of industries key to national security.

Japan identified 518 of roughly 3,800 listed companies with operations core to national security, making them targets for stringent regulations, a list released by the Ministry of Finance showed.

The tighter rules covering foreign investment in a dozen industrial, transportation, communications and technology sectors crucial to national security, such as oil, railways, utilities, arms, space, nuclear power, aviation, telecoms and cyber security, take effect from Friday.

Foreign investors buying a stake of 1 percent or more in Japanese companies in the 12 areas now face pre-screening in principle, compared with the previous threshold of 10 percent.

"The revised law is aimed at accelerating foreign direct investment in Ja…

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Hertz seeks lender leniency or faces bankruptcy within weeks

Hertz Global Holdings Inc.’s creditors were offered two bad choices when hammering out a deal to keep it out of bankruptcy: cut the 102-year-old company some slack and hope it recovers, or let it slip into insolvency and try to recoup their investment in sales of its devalued rental fleet.

The holders of Hertz’s asset-backed securities (ABS) blinked and gave the company until May 22 to pay them about $400 million. Hertz knew its creditors would want to avoid bankruptcy, which could trigger a fire sale of devalued used cars if the ABS trusts that hold the vehicles have to liquidate, people familiar with the matter told Bloomberg.

That sets up a parallel quandary for Hertz’s bank lenders, which kept fighting after the ABS holders had agreed to a forbearance. In the next two weeks, Hertz’s banks -- led by Deutsche Bank and Barclays -- must decide whether to allow Hertz to raise more money to pay the ABS holders, or let it slide into bankruptcy, said the people, wh…

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Volvo back on growth track

Volvo Car Corp.’s sales in China, its largest market, staged a strong rebound in April, jumping 21 percent to 14,724. 

The coronavirus outbreak has been largely contained in China since mid-March. Showroom traffic at its local dealerships “began to return to normal levels” last month, the Swedish carmaker said.

Because of a steep decline in the first quarter, Volvo’s China deliveries through April still dropped 16 percent to 35,504.

China was the only market where the Swedish brand realized growth in April. 

With demand hit hard in Europe and the United States, Volvo’s global deliveries plunged 44 percent to 56,535 during the month. In the first four months, worldwide sales fell 25 percent to 163,649 cars and light trucks, Volvo said.

Volvo, owned by private Chinese automaker Zhejiang Geely Holding Group, has maintained strong growth in the past several years. In 2019, its China deliveries advanced 19 percent to 154,961.

In…

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Deliveries stabilize at Kia venture

Dongfeng Yueda Kia, Kia Motors’ car joint venture in China, said April sales recovered to year-ago levels of 23,534 after a steep decline in the first quarter. 

The new-generation K3 sedan and three crossovers -- the KX3, KX5 and Sportage -- last month generated more than 80 percent of the Korean automaker’s volume.

The KX3 alone contributed sales of 7,627, or 32 percent of April volume, the company said.

With production and sales disrupted by the coronavirus outbreak, sales at Dongfeng Yueda Kia tumbled 44 percent to 17,626 in March. 

In the first quarter, deliveries slumped 48 percent to 43,152.

Dongfeng Yueda Kia, based in the east China city of Yancheng, is a three-way partnership of Kia and two Chinese companies -- Dongfeng Motor Group and local investment company Jiangsu Yueda Investment Co.

The joint venture has operated well below production capacity since 2017. 

Its two plants in Yancheng can build up t…

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Michigan governor to announce manufacturing can resume, report says

DETROIT -- Michigan Gov. Gretchen Whitmer on Thursday is expected to announce that the state's factories can reopen soon, removing one of the last major obstacles to North American automakers bringing thousands of laid-off employees back to work amid the coronavirus pandemic, two people familiar with the plans said.

Companies will be told they can begin work next week at their plants, including training their workforces for the restart, the sources said.

This week, General Motors and Fiat Chrysler Automobiles said they were targeting resuming vehicle production in North America on May 18, but suppliers would need time to prepare ahead for that date.

Whitmer is scheduled to provide an update of the state's handling of the coronavirus outbreak at 3 p.m. EDT.

The governor previously extended the state's coronavirus stay-at-home order through May 15, but lifted restrictions for some businesses other than manufacturing. Neighboring Ohio allowed manufa…

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More personal car trips, fewer shared rides post-COVID-19, survey finds

More personal car trips, fewer shared rides post-COVID-19, survey finds

The auto industry can expect to see a lot of dramatic changes in consumer behavior regarding mobility in a post-COVID-19 world.

That's according to a survey of more than 25,000 U.S. customers by the IBM Institute for Business Value. The survey, conducted in April and published last week, found that personal behavior and preferences for transportation – along with retail, work and event attendance – are likely to change as a result of the pandemic.

On the mobility front, many consumers indicated they plan to reduce their use of – or forgo entirely – ride-sharing and public transportation.

More than half of people surveyed who use ride-hailing apps and services said they would either use these less or stop using these services.

More than 20 percent of respondents who now regularly use public transit, including buses, subways or trains, said they no longer would. A…

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Automakers avoid new U.S. recall of 56M Takata airbag inflators

WASHINGTON -- The National Highway Traffic Safety Administration said Thursday it will not require automakers to recall 56 million additional Takata airbag inflators, saying the devices do not pose a safety risk.

Automakers in the U.S. have previously recalled than 60 million Takata airbag inflators that could explode when deployed, sending deadly metal fragments flying in a defect linked to at least 25 deaths worldwide.

The issue sparked the largest auto industry safety recall in history, involving more than 100 million inflators among 19 major automakers worldwide and is linked to more than 290 injuries.

In 2016, NHTSA ordered the recall of 40 million inflators and said it would review by the end of 2019 whether the airbags with a "dessicant" or drying agent needed to be recalled.

On Thursday, the agency said it will continue to monitor their performance over time. NHTSA said separately Volkswagen Group will recall 370,000 vehicles with Takata i…

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Uber leads $170 million investment into Lime electric scooters

Uber Technologies Inc. is leading an investment round of $170 million in scooter-rental company Lime, a lifeline for a startup reeling from plunging customer numbers and company-wide layoffs.

Alphabet Inc., GV and Bain Capital Ventures, along with other new and existing stakeholders, also participated, Lime said in a statement Thursday. As part of the deal, Lime will acquire Uber’s Jump bike-sharing business operations and the two companies will expand the integration of their mobile apps.

The investment round valued Lime at $400 million, a person familiar with the terms said, asking not to be identified because they’re private. That’s a massive drop from the $2.4 billion investors priced the company at in a funding round last year. Lime didn’t comment on the valuation in the statement.

Venture capitalists have invested more than $1 billion in the last few years in two startups renting electric scooters -- Lime and Bird -- but they began falling out of f…

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