DETROIT — How can an electric vehicle owner charge at home without a garage? Can an EV go through a car wash?
General Motors said it has heard these questions from consumers interested in learning more about electric vehicles. And it's taking a virtual approach — supported by humans — to provide answers and overcome misconceptions about EV ownership.
Seven days a week, electric vehicle specialists walk through a brightly lit studio holding smartphones in one hand while talking to consumers, dealers, commercial customers and others who connect through a virtual tour. Called EV Live, the studio is a nearly year-old effort to help people understand everything from battery architecture to how to charge an EV at home and on the go.
On a weekday afternoon this month, one EV Live specialist talked to a caller about charging options by showing them several units set up in a display while another climbed into the driver's seat of a GMC Humme…