Just as COVID-19 has changed so many other aspects of daily life and interactions, it appears the pandemic also has altered the way we communicate online.
Rather than signing off by wishing someone "a wonderful day," we now urge them to "stay safe" or "stay well."
That is among the findings of a recent analysis of chat conversations between vehicle shoppers and dealerships from Gubagoo, a retail technology vendor that specializes in conversational and digital retailing tools. In a review of close to 20 million chat conversations from 2019 and 2020, the company's data science team found that the terms "coronavirus," "pandemic" and "COVID-19" appeared for the first time last year — not surprising, considering this virus is new.
Yet terms that expressed well wishes, such as "have a wonderful day," nearly disappeared in favor of expressions of health and well-being, according to Gubagoo.
"We've been in the midst of an unusual time, and so it's very mu…