A pandemic that led more Americans to give digital shopping a try would certainly benefit online used-vehicle retailer Carvana, right?
The reality is more nuanced than that, as CEO Ernie Garcia illustrated during this week's installment of Automotive News' Congress Conversations.
Garcia said there was an acceleration in behavioral shifts underway before dealers pivoted to digital retail the past 11 months.
"But I think in many ways the visibility and the awareness of those shifts changed more than the behavior themselves changed," he said. "There's such an awareness now in automotive of digital retail."
For Carvana, however, that did not equate to a boom in sales — relatively speaking. The company was more than doubling its sales annually until 2020 when it grew at a much slower rate, Garcia noted.
"From our perspective, we likely would have grown faster if it weren't for the pandemic last year," he said.
The retailer's net sales wer…