Toyota eyes personalized updates for better driving

Just as golfers might customize their clubs to correct a slice, Toyota is toying with a new way to personalize vehicle software updates to improve the way people drive.

The idea is being considered as part of a new service being offered through Kinto, Toyota Motor Corp.'s vehicle subscription program in Japan. The concept was born from motorsports, where racing teams make countless on-the-fly tweaks to a car's steering, braking and acceleration, said Operating Officer Koji Sato, who also is president of Toyota's Gazoo Racing motorsports arm.

The service foreshadows the software-first approach the world's largest automaker is pursuing on next-generation vehicles. The idea is to develop an automotive operating system and build the car around it, thereby allowing cars to be continually updated with the latest advances. Toyota bills it as delivering "cars that evolve in tune with people."

By analyzing data collected from drivers, Toyota…

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Dealers have only themselves to blame

TO THE EDITOR:

Jamie Butters' "U.S. dealers are exceptional, but they're facing big threats" (June 7) neatly summed up the existential threats to the dealer network. Here is my experience buying the Mustang Mach-E.

I was required to name a dealer when I made my reservation. You would think the dealer would reach out to keep me apprised of my car's status. Rather, the dealer was reactive to my calls and often learned about matters from me since I subscribed to online forums. The only "value-added" piece my dealer provided was changing my order (on request) from rear-wheel drive to all-wheel drive.

I spent three-plus hours taking delivery because they were charging my car to 100 percent, "which shouldn't take too long." Well, it took so long, I drove off at 90 percent. As a Ford shareholder, I got the Ford Plan, which limited charges like document fees that were north of $500 and reduced them to something like $79. It protected me from what I consider deal…

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Genesis sales are looking up thanks to new crossovers

LOS ANGELES — Last year was rough on automakers as they struggled to maintain production and keep up with surprisingly strong demand. It was particularly rough on luxury upstart Genesis, whose U.S. sales plunged 23 percent to just more than 16,000.

The Hyundai Motor Group brand began 2020 with a splashy Miami debut of its GV80 midsize crossover, but then grappled with regulatory challenges to get the GV80 and the redesigned G80 sedan into dealerships. Delays in its planned summer launches for those two dragged into December.

But suddenly, things look different. Just as the U.S. market is emerging from the pandemic with renewed vigor, Genesis is finally spreading its wings. As the industry grapples with semiconductor shortages, Genesis is launching new models and emerging as a growing force in the luxury market.

Sales are up 149 percent this year to just more than 15,000 through May. And June marks a major milestone in the brand's six-year journey: the …

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GM’s Super Cruise studied for how drivers actually use it

Even when utilizing General Motors' Super Cruise to control vehicles, human motorists like to maintain an active role in the driving process.

That's the conclusion of a new study from the Massachusetts Institute of Technology, in which researchers analyzed the driving behavior of motorists who use the advanced driver-assist system.

Far from passive monitoring of the system as it conducted the driving task or intervening in unusual scenarios, humans retook control to perform common maneuvers the system cannot yet execute on its own, such as lane changes, more frequently than the study's engineers expected. A mean of 9.98 of these transitions were performed per trip, according to the study, and they almost always do not represent a driver responding to a perceived risk. Rather, human drivers are doing so to conduct those maneuvers or because they prefer to intermittently drive.

In the real world, drivers are perhaps pioneering a mor…

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Lexus infotainment redo aims to fix ‘Achilles’ heel’

PLANO, Texas — For years, Lexus dealers and brand leaders have admitted that the weakest link across the Japanese luxury brand's lineup has been right there at their fingertips.

Whether it was a joystick or unwieldy touchpad, the center console-mounted controls for the brand's lackluster infotainment system have hurt its vehicles with reviewers and customers, which has cost it sales.

After three years of in-house effort, Lexus will debut a next-generation intuitive infotainment system, dubbed Lexus Interface, on the redesigned NX compact crossover and quickly spread it across the rest of the lineup.

"Honestly, it's been the Achilles' heel of our brand," said Cooper Ericksen, group vice president for product planning and strategy for Toyota Motor North America.

"With all the pain that we have endured with remote touch interface and joysticks? Believe me, we want to go as fast as humanly possible" to get the new system installed in the rest of Lex…

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HONDA’S DAVE GARDNER: 2011 quake’s critical lesson learned

Dave Gardner was chosen in early March 2020 to run the automobile division of American Honda Motor Co. and formally took over May 1 that year. Between those dates, the surging pandemic changed the industry landscape, and Gardner adapted.

The former CEO of Honda Canada, who oversaw manufacturing and nonautomotive operations, was already seen as an agent of change before the pandemic turned the industry upside down.

Globally, Honda Motor Co. named a new CEO in April this year, Toshihiro Mibe, who was a driving force behind the company's electrification efforts and partnership with General Motors in his previous post as a managing director. In North America, Honda is undergoing a reorganization of its manufacturing and sales units, handing over key positions to a younger generation of leaders.

Gardner, 61, spoke with Staff Reporter Laurence Iliff. Here are edited excerpts.

Q: A year into your new job and just ove…

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Dealers go with their gut amid price surge

The latest forces to rock used-car values this spring have also shaken some dealers' use of various vehicle pricing tools on the market.

Leaders at Kelley Blue Book, Black Book and J.D. Power say they've invested in technology, increased the pace of valuation reports and added more retail transaction data to their calculations to help their tools keep pace with the seismic surge in prices. Yet some dealers say they have relied less on used-car pricing tools and guides and more on intuition.

Dave Katarski, COO at Feldman Automotive Group — which has stores in Michigan and Ohio — said there has been a disconnect between what the guides say and the price points at which Feldman vehicles are transacting.

"They're probably lagging more now than they ever have," Katarski said. "We're still going to look at how many there are in the market, what kind of market days' supply there is. It's just not as relevant as it typically is."

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Pandemic’s toll includes historic rise in pedestrian deaths

Despite a precipitous drop in travel, pedestrians are dying in increasing numbers across the United States.

Highway safety officials say speeding motorists and diminished traffic enforcement may be driving an increase in pedestrian fatalities that's reached historic proportions during the pandemic. Approximately 6,721 died in 2020, according to estimates from the Governors Highway Safety Association.

If it holds, that would be the highest number of pedestrian fatalities in 31 years.

The number represents a 4.8 percent increase over 2019. Troubling on its own, the increase comes during a year when the number of vehicle miles traveled declined by 13.2 percent, according to the Federal Highway Administration.

Combined, the increase in deaths and lower travel rate result in a pedestrian fatality rate of 2.3 deaths per 1 billion miles traveled, a 21 percent year-over-year increase from the rate of 1.9 deaths in 2019.

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Lexus NX adds PHEV, infotainment revamp for 2022

PLANO, Texas — Lexus will use the redesigned 2022 NX compact crossover to introduce a variety of technology and safety upgrades that the Japanese luxury brand intends to spread across its lineup.

While all of the changes will be welcome, one is the most important for Lexus dealers: the brand's newly developed infotainment system that finally banishes Lexus' wonky center-console touchpad in favor of an intuitive touch screen. Brand officials told Automotive News that the old system had cost Lexus "thousands" of sales each year.

The redesigned NX is moving onto Toyota Motor Corp.'s TNGA-C platform, which also underlies the popular RAV4 crossover. The base NX 350 will be equipped with a 275-hp inline-four engine paired to a new eight-speed transmission that combine to produce an estimated 317 pound-feet of torque, enough to shave a half-second off the previous model's 0-to-60-mph time of 7.3 seconds.

The cabin is dominated by an opti…

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Mexican auto parts lobby sees chip supply crunch over by December

MEXICO CITY -- Mexico's main auto parts association INA forecasts that the severe semiconductor shortage that has slammed the brakes on the global auto industry will subside in July and return to normal by the end of this year.

Semiconductor chips are a crucial component for electronics in modern cars, including touch-screen displays as well as driver assist and other safety systems.

The chip shortage in North America alone has caused the region's carmakers to cut previously expected output by 1.16 million vehicles in May, a figure that has accelerated each month since the start of the year, according to data from IHS Markit.

INA's head of foreign trade, Alberto Bustamante, forecast in an interview on Thursday that the semiconductor shortage will begin to ease by the second half of July before returning to normal in December.

The supply crunch began last year as the coronavirus pandemic forced the North American auto industry to shut down f…

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Vendor linked to VW data breach named in memo to dealers

A memo to Volkswagen Group of America dealers obtained by Automotive News identified a vendor involved in a data breach impacting more than 3.3 million customers and prospective buyers, primarily at Audi. In the email sent Thursday, Audi of America President Daniel Weissland identified the vendor as Shift Digital, which is “used by Audi, Volkswagen, and some authorized dealers in the United States and Canada.” Two dealers with knowledge of the situation verified the vendor’s identity with Automotive News.

Multiple messages seeking comment were sent Friday to Shift Digital, of Birmingham, Mich., but were not immediately returned. Spokespeople for the Audi and Volkswagen brands declined further comment beyond a statement the automaker released earlier in the day, which did not publicly name the vendor.

The information, gathered for sales and marketing between 2014 and 2019, was in an electronic file the vendor left unsecured, VW of America said in its state…

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Hudson Automotive, TKO Group buy dealerships in Southern states

Three dealership groups, including the growing Hudson Automotive Group, have purchased stores in Alabama and Louisiana in deals that closed in the second quarter.

Here's a quick look at the transactions involving domestic and import brand stores.

Hudson Automotive, of Charleston, S.C., acquired its first dealership in Alabama on Monday when it bought Hoover Toyota, located south of Birmingham. The group bought the dealership from Gordie Stewart, who had owned it for 22 years, the Hoover Sun reported.

"It's a great brand, and Birmingham is a great market," David Hudson, CEO of Hudson Automotive, told Automotive News. "We like Toyota a lot."

This is the group's 33rd rooftop, Hudson said, including a used-vehicle store. Hudson Automotive also has dealerships in Tennessee, Kentucky, South Carolina, North Carolina, Louisiana, Georgia and Ohio. Hoover Toyota was the group's first transaction since November, when it acquired Beaman Automotive Group, mad…

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