This past year has been a record setter for dealers, who have achieved average profit levels 82 percent higher than the previous six-year average, regardless of franchise or location. As a byproduct of this profitability, many dealers are expanding their operations, or have plans to.
If you’re embarking on expansion, it’s critical to implement efficient, scalable systems and processes that can handle increased inputs to hit your goals. Sticking to the same old paper processes and inefficient workflow limits productivity, wastes time and stifles growth.
Let’s review a few areas where inefficient processes may be lurking.
These past two years have shown us that providing consumers with digital tools online not only creates a better consumer experience, but just as important, helps to streamline workflows in the variable ops department. Instead of standing around waiting for ups, your salespeople operate more efficiently on an appointment-based system and…