Dealerships that turned to remote services and new technology tools while navigating the challenges of a pandemic and supply constraints during the past two years plan to keep them, a new survey found.
Some auto retailers also see opportunities to strengthen relationships with their automaker brands, according to the survey from dealership technology provider CDK Global Inc. released Friday.
The survey highlighted a group of dealers CDK called trendsetters, who reported embracing remote options, such as service pickup and drop-off and no-contact home delivery; adding new technology in the sales and service departments; and considering a stronger relationship with their automakers in an environment of tight inventory and staffing levels.
CDK surveyed 472 dealership respondents in January. Among the findings: Service pickup and drop-off programs and no-contact home delivery are seen as positive changes, with a majority of dealership respondents who…