For almost a decade, technician Russell Wickham wandered the automotive wilderness, working for nine dealerships in a quest for a great place to ply his trade.
Along the way, he contended with a gamut of challenges: low pay, inadequate flat-rate hours, too much warranty work, indifferent leadership, subpar working conditions and politically charged workplaces, to name a few.
But now Wickham is finally in a good spot, employed as a lead technician by Country II, a Buick-Chevrolet-GMC-Toyota retailer in Pampa, about 60 miles northeast of Amarillo in the Texas Panhandle. It's one of two new-vehicle dealerships owned by Country Auto Group.
Wickham certainly isn't the only technician who has endured a bumpy ride in the industry. But he's unique because he chronicled his experiences in a series of posts on LinkedIn. His candid commentary underscores the challenges technicians face — and it just might give fixed ops manager a reason to pause and reflect given…