Haig: The forward-thinking retailers we know are focused on giving the customers what they want: a huge selection, a fair price, and a convenient way to buy. It all starts online now as the pandemic accelerated the shift towards online shopping. A world-class online experience is essential for consumers of all ages, but particularly the upcoming generation. We encourage dealers to compare their digital offerings, starting with their websites along with their consumer propositions with what buyers are offered at CarMax, Carvana and publicly traded retailers.
My kids are in their 20s and have grown up accustomed to buying almost everything they want online. They want to do what is known to them - tap some buttons on their phones or laptops for all their needs. The idea of going into a…