DHL Express is stopping business-to-consumer (B2C) shipments over $800 headed to the U.S. starting Monday. The company announced the change in an email to customers, pointing to delays caused by new trade regulations that took effect earlier this month.
The rules, introduced by the U.S. government, lower the threshold for formal customs processing from $2,500 to $800. That means any shipment over $800 now requires more paperwork, including detailed documentation, tax ID numbers, and proof of origin.
DHL said it is suspending B2C shipments “until further notice” to manage the backlog. “The changes outlined above have caused a significant increase in formal customs clearances, which we are handling around the clock,” the company told customers. “While we are working diligently to scale up and manage this increase, we are experiencing multi-day transit delays to the U.S. from any origin for shipments with a declared customs value exceeding USD 800.”
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