CDK Global recently released a study about what an all-electric future will look like in the automotive industry. Part of the study examined what dealership service departments need to be doing to get ready for an influx of EVs in the shop.
Peter Kahn, senior director, market research and insights at CDK Global, spoke with News Editor Dan Shine about how service departments can prepare for EVs. Here are edited excerpts.
Q: What advantages does a dealership have when it comes to servicing EVs?
A: What brings them to dealerships is dealership knowledge — especially when it comes to complex repairs. If the customer believes this is going to be something that's a little more complex, they're going to go back to the dealership. Now, you add to that EVs, which there's a lot of technology on it, it's new — and so shoppers, I believe, are thinking, "I need to get this back to somebody who really understands it, who's been trained and wh…