A desire to attend his children's activities during the workday led Zeigler Auto Group CEO Aaron Zeigler to extend the same courtesy to his employees.
"I would kind of bounce out to [an event] and come back," Zeigler told Automotive News.
He concluded if he could do so and lead a company, the rest of the staff should be allowed to take such temporary absences as well.
This decision about 15 years ago, when his eldest son was about 5, was the start of Zeigler Auto's regard for work-life balance. It has helped foster both employee retention and customer satisfaction, according to Zeigler, who added that he thought it helped improve productivity as well.
Customer satisfaction improved once the company started to accommodate work-life balance, Zeigler said. Now, those consumer scores are so consistently good Zeigler Auto doesn't even watch that variable closely, he said.
"It became something we didn't have to focus on," he said. "It was just …