Like many businesses, auto dealerships are not immune to departments becoming “siloed” or engaging in turf battles. But for a dealership to succeed, the sales and service departments must work together. Senior Editor Dan Shine spoke with Dave Foy, vice president of operations for dealership training company Quantum5, and social psychologist Deb Mashek on how customers benefit and business thrives when dealership sales and service departments cooperate. Foy and Mashek, author of Collabor(h)ate: How To Build Incredible Collaborative Relationships at Work (Even if You’d Rather Work Alone), also wrote a guest column on the subject for Automotive News.