CDK Global’s Service Shopper 2.0 E-book reveals shifts in customer attitudes, explores new trends and provides a roadmap to winning more service business.
Service Shopper 2.0 holds the key to unlocking more business.
What consumers told us:
- How customer expectations and behaviors have changed since our first study in 2020
- New findings on how they book service appointments, how they view their service experience, their driving habits and maintenance philosophies
- Their feelings around topics like Connected Car technology, EVs and new trends, such as pickup/delivery, mobile repair order and payment, and remote services
- What draws shoppers back to dealerships for service
Valuable business-driving data and insights can be yours when you download your free Service Shopper 2.0 e-book.